Refund & Shipping Policy
Effective Date: March 19, 2025
At Street X®, your satisfaction is our top priority. Please review the following policy regarding shipping, returns, and refunds for all products and services on our site.
📦 Order Processing & Delivery
All orders are processed within 1–3 business days after payment confirmation.
Estimated delivery times:
January–August: 3–7 business days
September–December (Peak Season): 5–9 business days
Orders are shipped from U.S.-based warehouses. Shipping timelines are estimates and may vary due to carrier delays, holidays, or weather conditions.
🔄 Returns & Exchanges
If you receive a product with a quality issue or manufacturing defect, you may request a return or exchange within 14 days of confirmed delivery.
Products must be unused, unwashed, and returned in original packaging. Used or worn items are not eligible for return. Returns for reasons unrelated to product quality (such as change of mind) are not accepted.
To initiate a return or exchange, please contact us via email: 📧 support@streetxs.com Include your order number and a description of the issue. We will guide you through the next steps.
🎥 Digital Products & Online Classes
All purchases of digital products, including yoga classes and downloadable content, are final sale and non-refundable.
If you are unable to download your purchased content or do not know how to access it, please contact our support team. We will respond within 24 hours to assist you.
🧵 Custom & Bulk Orders
Custom-printed products and corporate bulk orders are non-refundable and non-exchangeable once the production design proof is approved.
We offer free design previews before production. If a production error occurs on our end, we will correct or replace the item at no additional cost.
📬 Lost or Damaged Shipments
If your order arrives damaged, please contact us within 3 days of delivery and include clear photos of the product.
If your package is marked as “delivered” but has not arrived, please reach out to us within 5 business days. We will assist you in filing a carrier claim and provide support throughout the process.
💬 Contact Us
Street X INC
2840 Keller Springs Rd, Suite 903
Carrollton, TX 75006-4876
United States
📧 Email: support@streetxs.com
⏰ Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM CST